Refunds and Returns Policy Effective Date: December 12, 2023
Thank you for choosing Aroma Tranquility. We strive to provide you with high-quality aromatherapy roller balls, and your satisfaction is our priority. Please read our Refunds and Returns Policy carefully to understand the terms and conditions of returning or refunding a product.
1. Eligibility for Returns and Refunds:
a. Products eligible for return must be in their original condition, unopened, and unused.
b. Returns must be initiated within 30 days of the purchase date.
2. Initiating a Return:
a. To initiate a return, please email us at [email protected] with your order number, the reason for the return, and any supporting photographs if applicable.
b. We will provide you with instructions on where to return the product.
3. Return Shipping:
a. Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
b. We recommend using a trackable shipping service for return shipments.
4. Product Condition:
a. Returned products must be in their original packaging and include any accessories, labels, or other attachments.
b. Aroma Tranquility reserves the right to deny a return if the product is not in its original condition.
5. Inspection and Refund Process:
a. Once we receive your returned item, it will undergo an inspection.
b. If approved, a refund will be issued to your original payment method within 7-10 business days.
6. Defective or Incorrect Products:
a. If you receive a defective or incorrect product, please contact us within 7 days of receiving the item.
b. We will provide instructions on returning the item, and we will cover the return shipping costs.
7. Cancellations:
a. If you wish to cancel an order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled.
8. Customer Support:
a. For any inquiries or assistance related to returns and refunds, please contact our customer support at [email protected].
9. Address for Returns:
a. Returns should be sent to:
Aroma Tranquility
123 Town Shops Lane
Webster, NY 14580
10. Exclusions:
a. Gift cards are non-refundable.
b. We do not accept returns on products purchased from third-party retailers.
11. Changes to the Policy:
a. Aroma Tranquility reserves the right to update or modify this Refunds and Returns Policy. Please check this page periodically for updates.
Thank you for choosing Aroma Tranquility. We appreciate your business and are here to assist you with any questions or concerns.